Let us say that you are about to produce a proposal for a prospective customer and for some reason you cannot print. Why?

• Did someone buy the wrong paper or ink?
• Is the printer broken?
• Is the printer cable loose or frayed?
• Is your printer server broken?
• Is there a problem with your network?
• Perhaps the server has failed?
• Or your PC has crashed?
• Is there a problem with your operating system?
• Maybe it’s the application you’re printing from?
• It could even be you!

The problem is that conceivably, every link in that chain could have been supplied by a different company. Your task, should you choose to accept it, is convincing whoever is responsible to resolve your problem and let you print. This will certainly take hours and possibly days of suppliers denying responsibility. In the mean time your documents is still not printed and your prospect has gone elsewhere.

Omniis is different. One call to our helpdesk and you can forget about it. The next thing you will hear is us telling you that you can print again. We don’t play the “blame game” neither should you.

The primary research questioned business owners and managers as to the most burdensome issues preventing them from achieving their business goals. From this research Omniis determined that businesses were funding the repair of faulty IT systems rather than preventing IT from failing to begin with. This is akin to paying to raise the titanic, so Omniis developed an ‘iceberg detection’ system designed to prevent IT from failing as well as fixing it quickly when it does.

Omniis has grown rapidly over the last few years and we have used this growth to develop technology designed to generate additional benefits for our clients.

80% of our staff are engineers qualified and experienced in a range of IT disciplines. Everyone in our organisation bar the admin and accounts staff comes from a technical background.

Nick Knight, Technical Director. Nick champions Omniis’ innovations and is responsible for Omniis’ technical infrastructure. Nick holds a Bachelor of Engineering degree and has been an Associate member of the Institute of Electronic and Electrical Engineers for 12 years.

Antoine Lever, Commercial Director. Antoine has over 10 years of IT consulting experience helping companies achieve their goals using IT. Antoine had a degree in Computing Science and a Masters in Business Administration from Ashridge Business School.

Matt Hale, Technical Support Manager. Matt has over 10 years of IT support experience ranging from strategic roles to public facing customer support roles and is responsible for the Omniis IT support help-desk. Matt is a Microsoft certified Systems Engineer and continues building on his portfolio Microsoft certifications.

Michelle O'Brien, Quality Manager. Michelle is responsible for all aspects of client satisfaction and runs Omniis Continuous Service Improvement Programme.

Liz Bateman, Financial Controller. Liz has worked within a wide variety of organisations; from modelling agencies to companies that deal in septic tanks, and she will be responsible for the smooth running of the Omniis Finance Department.

We like to think that our customers feel they can approach us on any technology related subject.

(t) 01442 299 280
(f) 01442 299 282
(e) info@omniis.com

If you would like to talk to someone impartial about your IT dilemmas please do not hesitate to phone our office and we will be happy to talk to you about our service and how we help businesses run more smoothly and efficiently.

If you would like to write to us or visit our offices we would love to hear from you. Our address is:

Northbridge Road
Berkhamsted
HP4 1EH

Click here to download directions

If you would like to never have to worry about your IT again call us now!
Please note that calls to Omniis may be monitored or recorded.

Omniis was formed so that you could focus on doing what you do best. Even if you recruit someone to be responsible for your IT, YOU then spend time managing an IT specialist. Is managing an IT specialist what you do best?

Technical people thrive on training it’s essential to their careers. How will you cover absence due to training, illness or holidays? Obviously our engineers are absent on occasion but we have sufficient resource to cover any absence.

Unless you’re employing someone senior they will need constant supervision ideally by someone technically literate. Imagine what this person would get up to left to their own devices especially with unlimited access to your data.

A single employee will have a single skill set. Consequently, all the advice you receive is biased towards that skill set. You may even have to pay for support to fill the gaps.

Omniis has a virtually unlimited skill set which ensures that any IT problem you have can be resolved in a timely fashion and the advice you get is unbiased.

So, you finally decide that we were right and you should outsource your support. How are you going to get rid of this person? On the other hand, you’ve invested months in training this person in your business, he knows all the passwords and configuration settings of your system and suddenly realises that he has no prospect of promotion. So what does he do, the only thing he can, gets a more senior job elsewhere – probably with an IT support company – taking all of your proprietary system knowledge with him.

Outsourcing resolves all of these problems. Omniis can provide you with a professional level of IT support without the burden of managing a new function within your business. All of your proprietary knowledge is stored safely within our IT support systems leaving you free to focus on running your business.

It is a substantial challenge to recruit someone capable of fulfilling all of the IT roles required within one organisation. One day you will need a network engineer, willing to crawl around on the floor replacing network cables. The next day you may need a systems architect capable of selecting a new billing system or customer care system and implement that project successfully. Finally you may need a client facing person or someone capable of presenting a business plan to investors or partners.

By outsourcing the IT function to Omniis we can make the appropriately skilled individual available as needed. One day you may want some cable replacing and the next day you may want advice on a paperless office solution. Omniis maintains the full range of IT skills and experience so the correct person is working on your problem at a fraction of the cost of employing that person yourself.

By working with multiple clients our engineers gain a wide range of problem solving experience which can be brought to bear on your problems. In addition, Omniis has proven problem solving techniques and advanced helpdesk and desktop support methodologies. These systems mean we can fix problems quickly and reliably using economies of scale.

Good question. And sounds like a perfect solution for larger companies. This scenario can work as long as the responsibilities of each party are clearly defined and management has defined appropriate processes. There also needs to be sufficient resource within the company to manage their IT person(s).

What can often happens is the permanent person tries to fix a problem for which they have little knowledge and creates a more complicated problem, they then pass it to the outsourcing company informing them that nothing has been changed. Inevitably this takes longer to resolve, and the company ends up paying more than they would have if they'd outsourced everything.

Bob is a bright guy and quite likes computers. In fact, he’s willing to spend his evening and weekend in your office fixing your computer problems. This is great news – free IT support. Or is it?

Many of the concerns we have about internal IT experts extend to using Bob for this role too. What happens when he is on holiday or is sick? What will you do when he wants training or has a problem outside his sphere of expertise? The problem is, Bob is likely to cost you more through bad buying decisions and extended down time than the cost of an IT support contract.

What worries us most is that Bob is no longer chasing up debtors or preparing your management accounts but experimenting with new technologies. Microsoft releases a new version of their operating system every two years. It can take that long for Bob to learn how to implement and maintain each new version. Is this really the best use of Bob’s time?

As before a big problem is what happens when Bob leaves or you promote him to a more senior role where he no longer has the time to play with computers. Perhaps he loses interest in the subject or advances in technology simply happen too quickly.

Omniis trains staff on every new technology that emerges primarily to evaluate its effectiveness for your business but also to support the technology if you select it.

This seems like a cost effective solution. The guy is clearly talented, experienced and you trust him.

The most likely reason that it won’t work out with Bob's brother, Bill, is that because he is so talented one of the companies he supports will make him an offer he can’t refuse and he’ll be gone – with all your passwords and configuration information safely tucked up in his head.

No matter how talented Bill is, new technologies will demand that Bill keep his skills up to date. This learning curve may happen at your expense, on your system with you paying for any mistakes.
Other problems with Bill include:

• Finite skill set
• Holiday absence
• Sickness absence
• Training absence

Finally, Bill is supporting multiple companies. What happens when you need him at the same time as one of his other clients – maybe a much bigger client? Sometimes, say after a power cut, computers need helping starting up again. How will Bill manage to do this in a timely fashion for all of the computers he supports?

Omniis maintains sufficient cover so that after power outages we automatically check all the systems we support to make sure they are up and running again.

Omniis provides support to our clients with six principle issues in mind:

• Lower Cost
• Speed of resolution
• Available resource
• Skill set
• Flexibility
• Responsiveness

Our helpdesk is at the heart of our organisation. When a member of staff in our client’s organisation experiences a problem they call Omniis. We fix issues over the phone or by remote access to the client’s system. This works in most cases and the time and cost savings for our clients are huge.

Our team of technicians are trained to understand not only computers, but also the people and businesses that rely on them.

Omniis can take all your IT responsibilities off your shoulders for a fraction of the cost of an extra member of staff or a call-out engineer. Our aim is to ensure our clients never have to worry about technology again and with our vast knowledge and expertise we have become successful at this.

If you would like to discuss any aspect of your office technology with impartial experts please do not hesitate to give us a ring on 01442 299280 or email us at info@omniis.com.

Omniis support companies using a wide variety of technologies the most popular of which include:

• Windows
• Unix / Linux
• Mac

Customers in some industries such as media, print and publishing use a combination of these technologies depending on the business requirement. It is in these multi-technology platforms that the most demanding requirement for support exists and is an area in which Omniis excels.

Omniis not only maintains expertise in all of these technologies but can help you select and implement the most appropriate solution for your business need. Omniis can support any technology you own. Please contact us to discuss your requirements.

There is at least one unique software application for every industry and Omniis clients probably use them all. We support these applications by maintaining good working relationships with the vendors of these technologies. Because we can speak the same language as they do we receive excellent application specific support and large discounts on upgrades and new versions. We pass on these savings and help with the application to you.

It benefits your company in numerous ways to have one phone number to call irrespective of the IT problem you are facing. One of the most daunting tasks you could face is trying to resolve a problem between your network engineer and your application vendor about who is at fault over a certain issue. Omniis removes this problem by assuming responsibility for any fault on your network and working tirelessly until it is resolved.

Another advantage is having an organisation which understands your business requirements representing you at discussions with application developers. We can secure discounted pricing, ensure you receive advantageous terms and represent your best interests.