Omniis is a customer-focused IT support company dedicated to ensuring that your IT is secure, stable and available where and when the business needs it. This is accomplished by:

Constantly monitoring systems and intervening to stop problems from occurring.

Prevention Omniis believes a penny of prevention is worth a pound of cure. We maintain a secure connection between your office and ours. The connection is used to perform a number of problem prevention actions: Monitoring the health of your servers Implement critical security software updates Update anti-virus software Take encrypted data backups for safe storage A large portion of the effort Omniis expends is invested in preventing IT problems from occurring to ensure that your systems remain stable and available for you. Think of it as investing in an iceberg detection system instead of paying to raise the Titanic.

Omniis is sensitive to the potential frustration and distress of IT problems.

We have the ability to resolve them quickly, decisively and discreetly. Resolution Omniis attempts to prevent IT problems from occurring however as systems become ever more complex and your demands on them grow it is inevitable that you will experience some IT problems from time to time. When these problems occur our goal becomes to resolve them quickly, decisively and with minimum fuss. IT problems can cause irritation and distress. We are sensitive to the fact that the way we handle the problem can relieve or exacerbate that stress. Therefore we are as concerned about the caller as we are about the technical fault. We operate simply to ensure that your computers are available and stable whenever you need them. We often tailor the support we provide to individual companies needs.

Omniis aims to make strategic advantages available to you through the intelligent use of cost-effective technology.

Strategic Advantage When your IT becomes stable and operates the way you want it to, it is time to turn your attention to the strategic benefits of IT. There are numerous ways in which your company could gain a competitive advantage using IT e.g. Operational efficiencies with a paperless office Improved communication with prospects, customers, suppliers and partners Improve customer relationships with customer management software Omniis can help you implement an IT strategy based on your business goals. Whether you want to double the size of your business or open a dozen branch offices, Omniis can help you make the right IT decisions today to support your plans for tomorrow.

Omniis IT support is performed remotely because work done in your office disrupts your business whereas work done remotely does not. Working remotely allows us to start work on a problem within seconds of it being identified and allows us to use all of the resources at our disposal to resolve your problem. Omniis has developed a robust helpdesk methodology the benefits of which include:

• Lower incident volumes
• Reduced resolution cycle time
• Increased first call resolution
• Reduced business interruption of support
• Self-Service for end users
• Improved data analysis